FAQ’s

Frequently Asked Questions

FAQ

Got a question?

Here you can find answers to commonly asked questions about your stay at the Truck Surf Hotel.

Frequently Asked Questions

Can I join your trips if I am an advanced surfer or if I never surfed before?

Yes! We have surf coaches and guides with an extensive knowledge of the areas we explore and they will make sure you surf in waves adjusted to your surf level. We have 2 different surf packages:

  • Surf Guiding with video analysis and guidance to the best waves (for advance and intermediate surfers)
  • Surf Experience with daily surf lessons and coaching (for beginners and intermediate who want to improve their surf skills).

When does the Truck move?

Normally the Truck moves every couple of days to a different location so we have the opportunity to explore the areas around. It also moves accordingly to the best weather and surf forecast. Always chasing the sun and the best waves.

Are there group discounts?

Yes if you come with a group of friends or your family (7-10 persons) we offer a special discount (up to 20% off).

Will I travel inside the Truck?

The Truck has 2 travel seats. The guests travel on our 9 seat van, so we have more flexibility to explore every location. The Truck follows along the itinerary to the next location.

What should I take to the TSH?

  • Backpack;
  • Flip-flops/Surf boots;
  • Shorts/bikini/beach towel
  • Summer clothes but also warm clothes (at night it can be a bit chilly outside)
  • Sunglasses
  • Sunscreen (SPF 30+)
  • Memory stick to save your photos;
  • Mobile phone
  • If you want you can bring your own surfboard but we have on board enough boards and wetsuits for all levels and sizes.

Can I book the trip with a different duration?

Yes its possible. Please send us a special request by email, so we can sort out the best for you. We recommend durations between 1 and 2 weeks. Less than 1 week and you risk missing the perfect waves or some amazing places we will visit.

What’s the best way to go to the Truck Surf Hotel?

Northern Portugal Trips:

Every Sundays we do transfers from Viana do Castelo Train Station or from Porto Airport, according to the starting point of the trip..

We advise you to fly to Porto Airport. In case you fly to Lisboa Airport the trip to Porto by train has a duration of approximately 3h.

Portugal Southwest Trips:

Every Sundays we do transfers from Lagos Train Station (Lagos) or from Porto Covo Bus Station (Sines), according to the starting point of the trip.

When the trip starts in Lagos the closest airport is Faro Airport.

When the trip starts in Sines the closest airport is Lisboa Airport.

However, it also possible to fly in and out the same airport. There are good buses or train connections.

How to travel from Faro Airport to Lagos:

How to travel from Lisbon Airport to Porto Covo (Sines):

From Lisboa Airport to Lisboa Sete Rios bus station go by taxi (10min) or by subway. In Lisboa Sete Rios bus station take the bus to Porto Covo. There are hourly buses and you can check the schedules and buy your ticket here: https://rede-expressos.pt/en

If you need any orientation, we can help you with finding the best transports to meet us.


Morocco Trips:

Every Sundays we do transfers from Agadir Airport or from Essaouira Bus Station (Sines), according to the starting point of the trip.

How to travel from Agadir Airport Essaouira:

By bus – go on the Airport bus to Agadir central station. In Agadir Central Station go on the bus to Essaouira, there are hourly buses and the best is to buy the ticket directly in the station (10€/person)

By taxi – we can book a taxi for you – trip cost between Agadir and Essaouira: 60€, capacity up to 4 persons. 

If you need any orientation, we can help you with finding the best transports to meet us.

Please check the best flight options here:

https://www.skyscanner.com

Bookings

Is it possible to book a trip alone?

Yes, of course! It’s actually one of the things we want to create: an environment where people get to know each other through epic adventures.

How can I know if my reservation was confirmed?

After you choose the days and the trip you want to make on the reservation form, during the next 24 hours, we will send you a confirmation by email about the availability for those days.

How can I pay my booking?

On the email confirmation we will send you the account details so you can do the payment by bank transfer or Paypal.

When do I pay? Can I think about it for a few days?

The reservation must be paid within 3 days after availability has been confirmed.

Is it possible to change or cancel my reservation?

Yes its possible.

  • You can change the date or length of your reservation up to 6 weeks prior to departure, and if the new date is still available: €50 fee.
  • To cancel the reservation:

Until 6 weeks before the trip – €50 fee

6-4 weeks before the trip – 30% fee of the total price

4-2 weeks before the trip – 50% fee of the total price

Less than 2 weeks prior to departure: We don’t refund the reservation if its cancelled, or in a no show.

If you have any questions, just send me a text. I am happy to help.

On the truck

Are meals included?

A complete daily breakfast buffet is included in your trip.

Regarding lunch and dinner, we are flexible and we will recommend the best options during your trip. We often go to local restaurants or order food and eat at the Truck, and we also cook at the Truck (ex: barbecue). Once the Truck has a fully equipped kitchen you can also prepare your own meals anytime you feel like.

Can I have my own food at the TSH?

Yes. We have one small fridge for the guests and another one for the team. During the trips every couple of days our team goes to local fresh food markets and supermarkets and you can join them to buy your own groceries.

How much luggage can I bring?

Because we have limited space we advice you to bring the basics. The Truck is fully equipped and has all the facilities for you to enjoy a comfortable and awesome week. If you need to bring special size equipment please emails us in advance.

Is there air conditioning on the TSH?

Yes, all rooms are equipped with air conditioning.

Is there Internet on board?

Yes we have free Wi-fi on board.

Do I need power adapters for charging devices?

The power on board is 220 V and sockets are European standard for 2 pin plugs (round pins).

If you are living in the USA your electronic gadgets work on 110 V and you will need a transformer to 220 V.

Is its safe inside the TSH?

The truck is equipped with fire extinguishers, special emergency exits. It also has alarms for smoke/gas.

The construction is licensed and all materials are according to safety rules and verified regularly.

Will I have to share the room with another person?

At the Truck we have 3 options for accommodation:

– Single shared room – room with a bunk bed

– Single private room – for 1 person (extra fee: 150€)

– Private double room – room with a double bed for 2 persons

Who is responsible for children during the trip?

Children taking part of the trip remain under the responsibility of their parents.

Do I need to return to the TSH before a specific time at night?

No, you can arrive anytime you want, concerning that we start early our activities. You should also respect the sleeping needs of the others.

Can I smoke inside the TSH?

Smoking inside its not allowed. You can smoke outside.

Can I go inside the TSH anytime I want?

Yes. Each one will have a key card to access the Truck.

COVID-19 (Corona Virus)

In order to respond to traveling limitations that may occur due to Covid-19, we offer flexible terms. Up to 7 days before arrival date, in case traveling is not possible or the conditions for the trip are not reunited:
– We refund 50% of the total price;
– You can postpone your trip to any other available week until the 31st December 2023, without an additional cancelation fee;
– 6 weeks before the new date of the trip, balance the remaining amount to complete your reservation.

The Truck Surf Hotel is certificated as Clean & Safe by Turismo de Portugal. A few of the prevention measures we implemented on board:

– Daily cleaning and sanitation of common areas;
– Disinfection dispensers and masks available in all areas and vehicles;
– Surf equipment individually stored and disinfected.

Travel and Insurance

Southwest trips: Will there be someone waiting for me in Lagos or in Sines?

Every Sunday we will be in Lagos train/bus station or in Porto Covo bus station (Sines), according to the direction of the trip, to welcome you and take you to the Truck. The check-in on Sundays is between 13:00-18:00 and the check-out on Saturdays is between 8:00-13:00.
Please send us your flight details (day and hour of arrival, and flight number) to organize your transfers.

If you plan to come on a day different than Sunday, please send us a special request by email.

Northern Portugal trips: Will there be someone waiting for me in Porto?

When the trip starts in Maceda we will be Porto Airport or Porto Campanha Station to welcome you and take you to the Truck. The check-in on Sundays is between 13:00-18:00 and the check-out on Saturdays is between 8:00-13:00.

Please send us your flight details (day and hour of arrival, and flight number) to organize your transfers.

If you plan to come on a day different than Sunday, please send us a special request by email.

Morocco trips: Will there be someone waiting for me in Agadir?

When the trip starts in Agadir we will be Agadir Airport or Agadir Central Station to welcome you and take you to the Truck. The check-in on Sundays is between 13:00-18:00 and the check-out on Saturdays is between 8:00-13:00.
Please send us your flight details (day and hour of arrival, and flight number) to organize your transfers.

If you plan to come on a day different than Sunday, please send us a special request by email.

Can I stay overnight in Portugal or Morocco?

Yes. If you arrive the day before the trip starts, or if you leave the day after the trip ends, you can stay overnight in a hotel or a guesthouse. We can help you with the booking in a hotel or a guesthouse with affordable prices.

Do I need travel insurance?

Yes, we recommend a travel insurance that covers the time period of your trip. We also provide all the insurances you need to have a safe holiday during our travels and surf lessons.

What happens if I get injured during the trip?

You are covered by our insurance while you travel in our 9 seat van Mercedes Sprinter and also during our surf lessons.

What if there is a problem with the TSH?

If anything fails with the TSH we will try to repair so we can continue our trip. If it’s impossible to repair we provide other accommodations during the trip.